Privacy Policy
Last updated: 2026-05-24 · Effective immediately
This Privacy Policy describes how Lex Oleksiienko ("we", "us", "Lex"), operating under the trade name "European Window Guy" in association with Permanent Windows Solutions, collects, uses, and protects personal information you provide through europeanwindowguy.com and related communications. We comply with the Alberta Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What information we collect
When you fill out a form on this site, we collect:
- Your email address (required to send the requested PDF guide or visit confirmation)
- Optional: name, phone number, address, and project details if you provide them
- Marketing consent preference (separate, opt-in checkbox)
- Technical data: browser type, IP address, and pages visited (via standard web server logs and Google Analytics, if enabled)
- How you reached the quote form: the first and most recent page you landed on, the website that referred you, and campaign tags in the link. This is kept in your own browser (local storage, no cookies, no third parties) and sent to us only if you submit the quote form, so we know which of our guides and tools actually help people.
- "Ask Lex" chat: the messages you type into the chat assistant. The assistant is an AI, not a person. Messages are stored only in your browser for the current session; they are sent to our server and to Google's Gemini API to generate a reply and are not kept by us afterwards. If you give the assistant your name, email, phone or address so that Lex can contact you, that request is handled exactly like the quote form (sections 2-3). Please do not type information you would not want processed by an AI service.
2. Purposes of use
We use your information solely for the following purposes:
- To deliver the resources you request (Calgary Window Buyer's Guide PDF, measurement visit booking, quote)
- To respond to your inquiries about window installation
- To send educational emails about European windows in Calgary, only if you explicitly opt in via the marketing consent checkbox
- To coordinate any installation or quote with Permanent Windows Solutions (the installation company)
- To improve our website and content based on aggregate (non-identifying) usage data
We do not use your information for any other purpose without your separate consent.
3. Who we share with
- Permanent Windows Solutions — when you request a quote, measurement visit, or installation, we share your contact details and project information with Permanent Windows Solutions to fulfill the request. Permanent Windows Solutions handles all installation contracts and customer transactions.
- Service providers — we use email-sending service (Resend) and form-handling service (Formspree or similar) under data processing agreements that require equivalent privacy protection.
- Google (Gemini API) — processes "Ask Lex" chat messages to generate replies, under Google's API data terms; we send no identifiers beyond what you type.
- We do not sell, rent, or trade your personal information to any third party.
4. Consent for commercial electronic messages (CASL)
We comply with Canada's Anti-Spam Legislation. Marketing emails are sent only with your explicit, opt-in consent (separate checkbox at the time you submit the form). Every commercial email includes:
- Our identification (Lex Oleksiienko, European Window Guy, in association with Permanent Windows Solutions)
- Our mailing address and contact information
- A one-click unsubscribe link (processed within 10 business days)
You can withdraw consent at any time by clicking "unsubscribe" in any email or by emailing lex@permasol.ca.
5. Retention
We retain your information only as long as necessary for the purposes above. If you do not engage further (no quote, no further inquiry) within 24 months, we will delete your information. You may request deletion at any time.
6. Security safeguards
We use industry-standard security: encrypted transmission (HTTPS), secure third-party providers (Resend, Formspree), and limited access to data. We do not store payment information on our website.
7. Your rights — access, correction, complaint
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of any inaccuracies
- Request deletion of your information (subject to limited legal retention requirements)
- Withdraw consent at any time
To exercise these rights, email lex@permasol.ca. We respond within 30 days.
If you are not satisfied with our response, you may file a complaint with the Office of the Information and Privacy Commissioner of Alberta: oipc.ab.ca
8. Contact
Lex Oleksiienko
European Window Guy (in association with Permanent Windows Solutions)
Calgary, Alberta
Email: lex@permasol.ca
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